Shipping policy

SHIPPING POLICY

Our goal is to provide a smooth, transparent, and reliable shipping experience from checkout to delivery.

SHIPPING DESTINATIONS

We currently ship to the following regions:

• United States
• United Kingdom
• United Arab Emirates
• Ireland
• Europe
• Scandinavia
• New Zealand

We are actively working to expand shipping to additional countries.

SHIPPING COSTS

• Standard Shipping: $4.95 USD
• Free Shipping: Orders over $75 USD

All shipping costs are clearly displayed at checkout.
There are no hidden fees.

ORDER PROCESSING TIME

Orders are processed within 1 to 2 business days.

Processing days: Monday to Friday
Cut off time: 22:00 CST (Chicago Time)

Orders placed after the cut off time or on weekends will be processed the next business day.

TRANSIT TIME

Estimated delivery time: 8 to 12 business days

Shipping days: Monday to Friday

Total delivery time from order placement:

8 to 16 business days

Please note that delivery times are estimates and may vary due to:

• carrier delays
• customs processing
• weather conditions
• high demand periods

SHIPPING PROCESS

All orders include:

• Track and trace shipping
• Insured delivery
• Reliable international carriers

We aim to use sustainable packaging whenever possible.

ORDER TRACKING

Once your order has shipped, you will receive a tracking link via email.

You can track your order anytime using the tracking portal on our website.

If you need assistance, our support team is available to help.

SHIPPING DELAYS

While most orders arrive within the estimated timeframe, occasional delays may occur.

An order is considered in normal transit for up to 16 calendar days after shipment.

If your order exceeds this timeframe, please contact our support team for assistance.

LOST, DAMAGED, OR MISSING ITEMS

If your order arrives damaged, incomplete, or does not arrive:

Email: shopsafirebrand@gmail.com

We will investigate and resolve the issue by offering:

• a replacement shipment
• or a full refund where applicable

SHIPPING INSURANCE

We offer optional Shipping Insurance at checkout for additional protection.

When Shipping Insurance is selected, your order is protected against:

Lost Packages

If your package is lost in transit or does not arrive, we will send a free replacement.

Damaged Packages

If your order arrives damaged or opened, we will replace affected items at no cost.

Priority Support

Insurance claims are processed with priority for faster resolution.

HOW SHIPPING INSURANCE WORKS

Add Shipping Insurance at checkout
Contact support within 7 days of delivery or expected delivery
Provide tracking details or photo evidence if required
We will review and process your claim quickly

WHAT SHIPPING INSURANCE DOES NOT COVER

• Incorrect or incomplete shipping addresses provided by the customer
• Packages marked as delivered but lost or stolen after delivery
• Delays caused by carriers or customs

INCORRECT ADDRESS POLICY

Customers are responsible for entering accurate shipping details.

If an incorrect address is provided:

• We are not responsible for lost or misdelivered packages
• A reshipment may require an additional fee

If you notice an error, contact us immediately before your order is processed.

CUSTOMER SUPPORT

For all shipping related questions or issues, contact us at: